IT Helpdesk Intern (paid internship July-September)

Smart4Aviation is a company created from a passion for aviation and the idea of using networks in the aviation industry. It has over twenty years of support and software development for the largest airlines in the world. The company provides fourteen different software modules, supporting over 700 airplanes daily and thousands of airline employees.

• Fluent in English and Polish (both written and spoken).
• Proficient Windows user; experience with macOS is a bonus.
• Knowledgeable about PC hardware internals.
• Basic familiarity with Linux and at least one scripting language.
• Experience with Jira ticket analysis and problem-solving.
• Understanding of data security and foundational networking concepts (IPs, DNS, etc.).
• Knowledge about AI solutions including models, agents, and frameworks.

• Troubleshoot and resolve hardware/software issues reported by the team.
• Prepare and maintain workstations for new and existing employees.
• Maintain office hardware and inventory.
• Support IT processes for employee onboarding and transitions.
• Manage the lifecycle of software licenses from procurement to decommissioning.
• Take over manual processes and prepare AI-aided solutions.
• Assist remote colleagues with VPN connectivity and troubleshooting.
• Assist with backup operations and ensure endpoint devices comply with company recovery policies.