Senior IT Program Manager

ITDS Polska Sp. z o.o. supports financial service providers in technology, organization, and digitization. The company has over 300 IT implementation professionals and serves more than 20 clients in the Banking, Insurance, Payment & Fintech industry. ITDS specializes in digital strategy delivery and best-of-breed lending solutions, with successful strategic projects throughout Europe since 1998.

• 8+ years of experience in IT Production / Application Support, with at least 3 years leading large-scale, global, and budgeted programs.
• Proven success in incident reduction, service availability improvements, and cost optimization in complex environments.
• Deep expertise in ITIL v4, SRE, DevOps, and FinOps principles, along with hands-on experience with monitoring and automation tools like Dynatrace, ServiceNow, Ansible, Grafana, or ELK.
• Strong analytical skills, with the ability to derive actionable insights from large data sets to guide decision-making.
• Excellent communication and influencing skills, capable of engaging executive-level stakeholders and multicultural teams.
• Fluent English (expert level)

Nice to have:

• Master’s degree in Computer Science, Engineering, or related field.
• Certifications such as ITIL v4, PMP, PRINCE2, SRE Foundation, or FinOps Certified Practitioner.
• Experience working with hybrid cloud platforms (AWS, Azure, Kubernetes), or large-scale RHEL migrations.
• Fluency in French is a plus.

• Design, fund, and communicate a comprehensive global roadmap aligned with strategic targets for IT stability and resilience.
• Own the program budget and resource plan, ensuring optimal prioritization and allocation across multiple initiatives.
• Lead governance activities, including steering committee meetings, progress reporting, and risk-based decision-making.
• Oversee cross-functional projects applying SRE, ITIL v4, FinOps, and automation frameworks, partnering with engineering and DevOps teams to improve observability and automation.
• Define and monitor core KPIs such as MTTR, MTTD, SLA adherence, and incident recurrence, developing dashboards to track trends and costs.
• Ensure all initiatives comply with SOX, PCI DSS, GDPR, and internal policies through proactive risk assessments and audit management.
• Act as a key stakeholder advocate across IT and Business Lines, facilitating change management, training, and communication of program value.
• Collaborate with line of business owners to capture technical requirements, secure funding, and align success metrics.

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