Senior Software Engineer - Mobile App and AirHelp+

At AirHelp, we help millions of airline passengers worldwide receive the compensation they deserve. Since 2013, AirHelp has assisted over 3 million passengers and protected over 12 million travelers through its AirHelp+ membership program. The company has a global team of over 400 employees speaking 19 languages and advocates for fair air passenger rights through APRA.

• 5+ years of experience as a software engineer with full stack or backend focus.
• Proficiency in modern backend stacks including Ruby on Rails, Golang, Python, or Node.js.
• Strong experience in backend infrastructure, API contracts, background job processing, and messaging systems.
• Comfortable with frontend technologies React and TypeScript to deliver end-to-end features.
• Ability to apply modern design patterns and architectural intuition.
• Hands-on, iterative startup mindset focused on rapid user impact.
• Experience leveraging AI-assisted development tools.
• Curiosity for travel tech domain and automation challenges.
• Excellent communication skills and collaborative mindset.
• High ownership and responsibility for system lifecycle.
• Good command of written and spoken English.

• Build new services and enrich existing ones to enhance core product offerings.
• Write clean, scalable, and maintainable code that performs reliably within cloud infrastructure.
• Design robust solutions architecture and proactively propose technical improvements.
• Promote best engineering practices and maintain high coding standards within the team.
• Actively participate in all stages of the software development lifecycle, from ideation to production deployment.
• Provide constructive feedback through code reviews and support the technical growth of peers.
• Contribute technical insights to the product roadmap.
• Launch the Fast Track voucher system for AirHelp+ members.
• Implement add-on features for per-trip coverage for companions.
• Scale the flight automation ecosystem with multi-inbox synchronization and delay performance statistics.
• Overhaul mobile onboarding and notification systems to drive user activation and personalized journey alerts.
• Deploy persistent Live Updates and Live Activity refreshes for real-time, offline-ready flight status.

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and interviews are customized to accommodate special needs, including neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.