Senior Product Manager (AirHelp+ Subscription)

At AirHelp, founded in 2013, the company has assisted over 3 million passengers in receiving compensation and protected over 12 million travelers through its AirHelp+ membership program. The global team consists of over 400 employees speaking 19 languages. AirHelp advocates for fair air passenger rights through APRA and has been recognized as a Most Loved Workplace, including for LGBTQ+, women, and young professionals. The company is committed to equal opportunities and diversity, with accessible offices and customized interviews for special needs, encouraging refugees and displaced individuals to apply.

• 4–5 years of hands-on subscription product management experience owning customer-facing products from discovery to delivery.
• Proven track record of driving business impact with strong commercial thinking and a bias toward rapid experimentation and iteration.
• Experience designing and scaling retention strategies, reducing churn, and shaping compelling value propositions.
• Fluency in product analytics and experimentation tools, combining qualitative insights with quantitative data for informed decisions.
• Customer-oriented with curiosity about user needs and motives.
• Strong cross-functional communication skills to align stakeholders, influence decisions, and rally teams around product outcomes.

Shape the Strategy:

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters and move the needle.

Build for Growth:

• Continuously improve the subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and monetization opportunities.
• Champion customer obsession.
• Translate insights into product ideas.

Ship and Scale:

• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, prioritize ruthlessly, and maintain momentum.

Collaborate Across the Business:

• Work closely with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Keep stakeholders engaged and informed without creating noise.

Make Decisions with Confidence:

• Use data to validate hypotheses and measure outcomes.
• Share learnings and help the team learn fast and improve faster.

The role requires hybrid work with a minimum of two days per week in the office. The position can be based in Kraków, Gdańsk, Warsaw, or Barcelona. The company is committed to equal opportunities and diversity, with accessible offices and accommodations for special needs, including neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.