Senior System Analyst / Architect

Link Group is seeking a Senior Business & System Analyst to support the redesign and development of a Customer Portal (B2B platform) that will serve as the primary communication channel with clients.

• Strong experience as a Business Analyst / System Analyst in complex environments
• Ability to understand business processes holistically and propose improvements
• Solid understanding of IT systems, architecture, and integrations
• Experience working on large-scale digital platforms or customer-facing systems
• Practical knowledge of UX/UI principles and user-centered design
• Strong analytical thinking and ability to challenge existing solutions
• Excellent communication and stakeholder management skills

Nice to have:

• Experience with B2B portals or customer platforms
• Familiarity with CRM systems and integrations
• Experience in data-driven environments or large organizations
• Exposure to Google Cloud Platform (GCP) or modern data platforms

• Analyze business processes end-to-end with a holistic and improvement-oriented mindset
• Lead and support UX/UI workshops, user research, and process analysis
• Identify optimization opportunities beyond current system limitations
• Collaborate with architects and technical teams to ensure feasibility of proposed solutions
• Define functional and system requirements for a large-scale customer portal
• Support the design of a platform integrated with CRM systems, Contact Center solutions, and Operational/backend systems
• Contribute to building a scalable, user-friendly, and high-performance platform