Backend Software Engineer

Zendesk builds software for better customer relationships, empowering organizations to improve customer engagement and understand their customers. Zendesk products are used by more than 100,000 paid customer accounts in over 150 countries and territories. The company is based in San Francisco with operations in the United States, Europe, Asia, Australia, and South America.

Basic Qualifications:

• 2+ years of experience in writing commercial backend code.
• Coding skills in at least one of the following programming languages: Ruby, Java, Python.
• Desire to learn other languages, including a basic understanding of front-end technologies.
• Familiarity with relational databases and key-value data stores.
• Good appreciation of application development and testing, refactoring, and agile practices.
• Excellent communication skills with the ability to work in distributed teams.

Preferred Qualifications:

• Experience with modern, highly available, distributed systems.
• Familiarity with Kubernetes and Docker.
• Familiarity with messaging queues (e.g., Kafka, SQS).
• A degree in Computer Science or similar.
• Experience working in a SaaS company.

• Follow best engineering practices when developing and maintaining Zendesk systems, mainly in the area of customer data privacy and protection.
• Write, test, and maintain code used by millions of people worldwide.
• Continually improve your and your colleagues' code through peer review, pair programming, and knowledge sharing.
• Learn and use AI every day as a tool to facilitate your work and ship new products faster.

This role requires attendance at the local office for part of the week (two days). Zendesk is an equal opportunity employer and complies with applicable laws regarding diversity and inclusion. Applicants agree to personal data collection for recruiting and related purposes. Reasonable accommodations are available for applicants with disabilities.