AI Support Agent- Slovenian/ Croatian Speaking

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. The company has a team of 1,300 employees and operates in Cyprus, Malta, Portugal, Poland, and Serbia.

• Ability to communicate effectively, handle objections, and guide customers toward purchase.
• Comfortable tweaking AI behavior and communication without needing to code.
• Enjoy analyzing data to understand conversation outcomes.
• Ability to switch between sales and strategy modes.
• Availability for five days per week within a 24/7 shift rotation.

• Take over high-priority calls when the AI reaches its limit to convert visitors into paying customers.
• Write and refine the prompts and scripts that the AI uses to fix logic issues.
• Monitor customer interactions to identify frustration points or drop-offs and suggest data-driven improvements.
• Collaborate with Marketing and Analytics teams to ensure automated messages are on-brand and effective.
• Work Monday to Sunday, 09:00-18:00, with 2 days off per week.