Lead Network Infrastructure Engineer (Cisco)

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group has over 360,000 team members globally in more than 50 countries. It offers expertise in cloud, data, AI, connectivity, software, digital engineering, and platforms, serving clients from strategy and design to operations.

• Minimum 8+ years experience in Network Engineering, with at least 3 years in a technical lead or managerial role.
• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Certifications: CCNP (Preferred), CCIE (Preferred).
• Good knowledge on Switching and Routing especially on BGP, OSPF, VPC, and MLAG within Cisco and Arista environments.
• Proven experience managing Cisco ASA, Fortigate, and Checkpoint; deep knowledge of Cisco ISE.
• Expert-level packet capture analysis and performance tuning for WAN accelerators.
• Practical knowledge of Network-as-Code (Ansible/Python) to streamline repetitive tasks.
• Fluent English with the ability to simplify technical jargon for non-technical executives.
• A "see-it-through" mindset for complex customer issues and long-term projects.

Stakeholder & Business Alignment:

• Ensure continuous alignment between network operations and business priorities.
• Translate business needs into actionable technical strategies.

Escalation Management:

• Serve as the final point of contact for critical (P1/P2) network outages.
• Lead Major Incidents and Potential Major Incidents, ensuring rapid service restoration.
• Coordinate with global network teams and vendors to drive efficient troubleshooting.
• Engage appropriate technical experts and manage Root Cause Analysis (RCA) to prevent recurrence.

Service Delivery:

• Oversee 24/7 support operations, including rotational schedules and on-call structures.
• Ensure operational readiness, process adherence, and performance across all support teams.
• Monitor SLA compliance and implement continuous improvements to operational efficiency.