Senior Data Engineer

Zendesk is a company that powers billions of customer service conversations globally. The Product Analytics team is focused on driving data insights to fuel product adoption and customer retention.

• Background in a quantitative field such as analytics, engineering, applied mathematics, or statistics; degree (BS/BA or equivalent experience) preferred.
• Experience building, maintaining, and working with data pipelines and ETL processes in big data environments.
• Extensive experience with SQL, especially in data modeling and analysis.
• Hands-on production experience with dbt, Airflow, and Snowflake.
• Experience with cloud columnar databases such as Google BigQuery, Amazon Redshift, and Snowflake.
• Proven experience in performance testing, capacity planning, and cost optimization for large-scale, complex data pipelines and systems.
• Experience with Tableau, Looker, or similar data visualization tools.
• Excellent communication and collaboration skills.
• Self-motivated with intellectual curiosity.
• Experience at fast-paced and scaled B2B Tech companies is a plus.

• Collaborate with team members to define requirements and translate them into scalable data models and pipelines.
• Develop and maintain ELT pipelines, ensuring data reliability and scalability for business reporting and analytics use cases.
• Work with raw data and transform it into structured, usable formats for analytics and reporting.
• Build and optimize SQL-based data models using dbt and other ETL tools.
• Identify and implement improvements in data delivery, processing performance, and system efficiency.
• Contribute to the team’s technical vision and bring innovative solutions to enhance data systems.
• Partner with data engineering teams to drive standardization and consistency of product data modeling, schemas and insights reporting across the entire company.

Candidates must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). This role requires hybrid work with local office attendance part of the week. Zendesk is an equal opportunity employer and complies with applicable laws regarding diversity and accommodations.