Solution Architect – Dynamics 365 Customer Service or Sales

We are a high-end professional services consultancy and solutions firm specialising in delivering business and technology services across large-scale digital transformation programs. We power progress, solve challenges and deliver real results through tailored, high-end consulting services and enterprise architecture expertise.

• Experience with Microsoft Dynamics 365 Customer Service or Sales.
• Experience in complex, regulated enterprise environments.
• Experience in the banking sector is a strong advantage.
• Ability to work on long-term international projects.
• English language proficiency at full professional level.

• Define and own the end-to-end solution architecture for Microsoft Dynamics 365 Customer Service capabilities within a complex, multi-region enterprise environment.
• Ensure all designs follow a standard-first approach, align with D365 best practices, and support long-term scalability and maintainability.
• Define data structures, integration patterns, routing logic, and automation strategies.
• Oversee configuration, development quality, and technical delivery standards.
• Provide architecture governance and support onboarding of regional teams across Nordics, UK, and other business units.