AI Operations & Knowledge Systems Specialist (m/f/d)

Sport Alliance is a market-leading company in the Fitness and SaaS industry with an international team and a dynamic, fast-growing field.

• 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
• Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
• REST API literacy (endpoints, payloads, authentication basics)
• Strong analytical and systems thinking skills with the ability to simplify complex workflows
• Clear documentation skills and ability to communicate with technical and non-technical stakeholders
• Basic Python skills for automation, validation, or scripting
• Fluent English (C1–C2) is required

Nice to have:

• Familiarity with AI-based ticket classification
• Experience with webhook configurations
• Knowledge of LMS platforms
• Experience working in GDPR-aware environments
• German language (B1–C2)

• Operate, configure, and optimize customer-facing chatbots and AI agents
• Translate business processes into structured prompts, decision trees, and automation workflows
• Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
• Manage APIs and system integrations, ensuring smooth data flow and automation readiness
• Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
• Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process