Technical Business Expert - AERO (m/f/d)

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The bank is transitioning to a digital enterprise and works in inter-locational and international teamwork using agile methodologies.

Sales Analytics supports sales teams with data-driven analyses, AI, and machine learning. It manages the bank's sales tools to deliver advanced insights to advisors and customers. The mission is to offer personalized services, empower sales units, and boost revenue through monitoring, reporting, and analyzing sales activities, enhancing customer experience and loyalty. The cluster operates across Frankfurt, Lodz, and Prague, collaborating closely with private, business, and corporate client sales teams. It utilizes modern IT infrastructures and cloud solutions to develop databases and frontend solutions, including Qlik dashboards. Sales Analytics is the key hub for advanced analytics, AI, and sales management, data-driven banking, and engagement with Product Owners.

• English language proficiency at B2/C1 level.
• High knowledge of MS Office (Excel, PowerPoint).
• High knowledge of SQL.
• High knowledge of collecting, measuring, organising, and analysing data.
• High knowledge of technical business analysis.
• Good knowledge of gathering documentation of business requirements and design.

Nice to have:

• German language proficiency at B2+ level.
• Knowledge of cloud solutions (preferably GCP).
• Knowledge of Python and Terraform.
• Basic knowledge of agile way of working (Scrum/Kanban, Jira/Confluence).
• Banking knowledge.

• Translate business requirements into IT solutions and associated applications, acting as a link between business experts of Sales Analytics and IT development and deployment teams.
• Understand and analyze business requirements (actual/target) and define and design appropriate functional solutions, either as parametrization within the application or as functional IT concepts to be realized by the development team.
• Advise and consult business and IT experts on functional concepts of the application and on business process or workflow optimization.
• Create concepts such as business processes as well as business data or specifications for the solution.
• Define functional test scenarios and quality assurance measures; support test activities on test environments.
• Analyze and design solutions for incidents or issues in close collaboration with other teams involved.
• Cooperate with internal customers to analyze and optimize products, increasing efficiency and accuracy.
• Identify customer needs and coordinate the implementation of requirements to achieve optimal results.
• Work closely with other teams and vendors to define standard functionalities and customizations.
• Support testers during testing phases and write manual test cases for both standard functionalities and customizations.
• Ensure compliance with data protection and regulatory guidelines when handling sensitive customer data and utilizing AI.
• Understand dependencies between requirements to help prioritize and plan their implementation effectively.

Alternative tasks (depending on demand):

• Support data engineers’ team in their activities.
• Support maintenance team in rollouts and bug fixes.
• Document specifications, write concepts, and create process flows for processes or configurations.
• Write business test scenarios and cases.