Technical Support Engineer L1

We are a leading trading platform that is ambitiously expanding globally. Our top-rated products have won prestigious industry awards for cutting-edge technology and seamless client experience. We are continuously growing our talented team.

• Basic understanding of IT infrastructure, system monitoring, and incident handling.
• Strong analytical and troubleshooting skills.
• Understanding of client-server architecture and system components.
• Experience in trading or fintech companies.
• Basic scripting knowledge (preferably Python) or strong interest in learning automation.
• Ability to clearly document technical issues and solutions.
• Excellent written and verbal communication skills in English.
• Willingness to work in a 24/7 shift environment.

Nice to have:

• Experience with monitoring systems and alerting tools.
• Familiarity with SQL and database basics.
• Experience with ticketing systems (e.g., Jira, ServiceNow).
• Exposure to automation, bots, or AI-driven tools.

• Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
• Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
• Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
• Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
• Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.
• Create and maintain documentation: develop troubleshooting guides and knowledge base articles for recurring issues.

Our company has an Internal Reporting Procedure available from the Human Resources Department upon request. Violations may be reported under the terms specified therein.