IT Technician

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Education:

• Technical education or degree in Information Technology, Computer Science, or a related field
• Relevant certifications or equivalent practical experience will be considered an advantage

Experience:

• Previous experience in an IT Technician / IT Support role
• Hands-on experience supporting end users in a corporate or shared services environment
• Experience working with an IT Service Desk model and ticketing systems (e.g. ServiceNow) is an asset

Technical Skills:

• Good working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint Online)
• Experience with end-user hardware, peripherals, mobile devices, and printers
• Basic understanding of networking, cabling, and local IT infrastructure
• Familiarity with meeting room and video conferencing systems
• Experience with IT asset management and documentation

Languages:

• English – working proficiency (minimum B2 level)

Soft / Behavioral Skills:

• Strong customer service and problem solving mindset
• Good communication skills and ability to support users with varying technical knowledge
• Ability to work independently and manage multiple tasks
• Attention to detail and good organizational skills
• Willingness to perform hands-on, on site support activities

• Providing on-site IT support for end users, including the use of Microsoft 365 tools
• Provisioning end user devices using Microsoft Intune
• Managing and maintaining meeting room and video conferencing equipment
• Supporting local IT infrastructure, server rooms, cabling, and network devices
• Maintaining accurate inventories of IT assets, mobile devices, and accessories
• Supporting mobile device setup, synchronization, and repair coordination
• Acting as a local escalation point for IT Service Desk tickets
• Coordinating with external vendors and service providers within defined scope
• Supporting printer operations and basic troubleshooting
• Assisting with local software installations and license tracking
• Managing IT supplies and accessories

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.