Business Analyst

The role supports delivery of key operational goals and transformation initiatives across multiple countries, services, and product areas. It involves coordinating change activities, integrating technology solutions, improving processes, and supporting regulatory and business-driven change.

• Strong ability to critically assess processes and controls.
• Problem-solving skills with the ability to identify issues and propose effective solutions.
• Strong stakeholder management and influencing skills.
• Self-motivated, well-organised, and able to prioritise effectively.
• Experience working within Agile frameworks.
• Ability to challenge constructively and ask insightful questions.
• Experience in data management environments.
• Strong MS Office skills, particularly Visio, PowerPoint, and Excel.
• Excellent communication and client-service skills.

Impact on the Business:

• Analyse the business environment and customer needs and translate them into clear business requirements.
• Support programmes and projects with impact assessments related to governance, scope, timelines, budget, or delivery effort.
• Conduct detailed assessments of proposed changes on processes, systems, and data, ensuring proper documentation.
• Provide accurate estimations for new requirements and design changes.
• Ensure requirements are aligned with intended business outcomes.
• Escalate and document risks in a timely and accurate manner.

Customers / Stakeholders:

• Build strong relationships with Business Analysts, Managers, Operations teams, Training teams, IT, Legal, and other internal stakeholders.
• Facilitate effective process changes while managing stakeholder expectations.
• Follow governance frameworks and tollgates to ensure requirements are properly reviewed, approved, and understood.

Leadership & Teamwork:

• Collaborate with team leads and programme teams to deliver change initiatives according to plan.
• Promote a culture of transparency, partnership, and collaboration across global locations.
• Operate effectively in fast-paced and ambiguous environments.
• Apply a structured, methodical approach to handling complex requirements and evolving priorities.

Operational Effectiveness & Control:

• Adhere to internal compliance standards, regulatory requirements, and operational risk controls.
• Report any concerns regarding control weaknesses, compliance issues, or operational risks.