Full-Stack Engineer (Support Team)

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. The platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing its commitment to employee wellbeing and a strong workplace culture. This role is an engineering-focused support position involving full-stack analysis, troubleshooting, and solution development on the Creatio platform, combining technical depth with customer interaction to improve platform stability and customer success.

• Intermediate proficiency in JavaScript, C#, and SQL (T-SQL).
• Hands-on experience with MS SQL Server, Oracle, and PostgreSQL databases.
• Solid background in web application development and integration between web applications.
• Proficiency in debugging, logging, and performance analysis.
• Strong understanding of Creatio platform architecture and server-side development.
• Knowledge of process analysis, issue resolution, and system optimization.
• Excellent analytical and problem-solving abilities with attention to detail.
• Exceptional written and verbal communication skills.
• Strong teamwork and collaboration mindset.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer-oriented attitude with a passion for delivering high-quality service.
• Advanced English proficiency (B2 or higher) is required.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Communication skills (nice to have).

• Monitor the team’s case pool and take ownership of assigned cases.
• Analyze and diagnose user-reported issues related to the Creatio platform.
• Debug server-side and client-side code, as well as database queries.
• Conduct comprehensive testing of solutions to ensure reliability and performance.
• Deliver prompt and effective case resolutions and provide development consultations (including phone support).
• Manage case feedback and handle escalations efficiently.
• Create reproducible scenarios for investigation and resolution of escalated issues.
• Collect and organize necessary information for product developer teams.
• Analyze system performance and identify problematic subsystems.
• Resolve performance issues or prepare detailed descriptions for product developers.
• Create and update knowledge base articles to ensure accuracy and relevance.
• Provide feedback and suggestions to the Academy team on improving technical documentation.
• Create and manage problem records based on resolved cases and customer feedback to enhance the overall support process.