Application Support Engineer

We are a global technology company providing software solutions for scientific and biotech laboratories. Its platform combines data management, process automation, and digital lab tools to streamline laboratory workflows. The company operates worldwide, aiming to accelerate research through more efficient and automated lab processes.

Education & Experience:

• Degree in Computer Science, Information Technology, Life Sciences, or a related field (or equivalent practical experience).
• Proven experience in application support, technical support, or software operations.

Technical Skills:

• Strong analytical and problem-solving skills; ability to work methodically through complex technical issues.
• Experience with relational databases and SQL for investigation and data correction.
• Familiarity with web application architectures, including APIs, server-side frameworks, and browser-based interfaces.
• Ability to read and interpret log files, stack traces, and technical documentation.
• Professional-level English, both written and spoken, for communication with international colleagues and customers.

Desirable:

• Ruby on Rails – working knowledge of the framework, Active Record, and Rails debugging tools.
• Life Sciences background – pharmaceuticals, biotechnology, biologics; understanding of laboratory workflows and regulatory requirements.
• Experience with cloud-hosted SaaS platforms and associated diagnostic tools.
• Familiarity with Git and CI/CD concepts.