Senior Business Analyst (Insurance)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.

• 8+ years of experience as a Business Analyst within the insurance domain, supporting change management, delivery of policy administration, claims, billing, or underwriting solutions.
• Deep understanding of core insurance processes: new business, underwriting (manual & automated), endorsements, renewals, cancellations, FNOL, claims adjudication, premium calculations, risk assessment, billing cycles, and broker/agent interactions.
• Demonstrated ability to translate insurance product rules, regulatory constraints, and underwriting guidelines into clear as is business processes by using BPMN notation.
• Strong experience in Agile environments (Scrum or SAFe), ideally within large insurance transformation programs or multi-country core system implementations.
• Experienced with working with c-suite level to understand business requirements, goals and translating into actionable plan with clear deliverable definitions.
• Proficiency in JIRA and Confluence for backlog management, story writing, requirement traceability, and documentation of complex business/technical dependencies.
• Excellent English communication skills, with the ability to work in global, distributed insurance delivery teams (German or French is a plus).
• Strong analytical mindset with proven experience in cross-functional collaboration between business, actuarial, underwriting, operations, and technical teams.

• Act as the key liaison between insurance business stakeholders (Underwriting, Claims, Policy Servicing, Distribution) and technical delivery teams, translating complex insurance processes into actionable functional and system requirements.
• Lead end‑to‑end feature definition for core insurance modules such as Policy Administration, Claims Management, Billing, Underwriting Workbenches, and Customer/Agent Portals.
• Requirement gathering, mapping and optimizing insurance workflows and business processes, including underwriting decision flows, claims journeys (FNOL to settlement), policy lifecycle processes, and bordereaux or regulatory reporting.
• Ensure that all solution designs reflect proper insurance compliance standards (e.g., Solvency II, IDD, local regulatory requirements) and support a seamless user experience for underwriters, agents, adjusters and customers.
• Use JIRA and Confluence to manage insurance product backlogs, support PI planning, document business rules, write acceptance criteria, and manage dependencies across delivery streams.
• Support data and systems integration efforts between CRM, Policy Admin Systems, Claims Platforms, Billing engines, Underwriting systems, and external data providers (raters, risk scoring engines, pricing APIs).