Service Manager / IT Solutions Expert

For our client, we are looking for a Service Manager / IT Solution Expert to oversee the availability and performance of IT P&C services across the EE and Baltics markets. You will be responsible for managing technical vendor relations, ensuring system integration stability, and maintaining full compliance with InfoSec and internal standards.

• Fluency in Ukrainian, Russian, and English (required for daily cross-regional collaboration)
• Proven track record as a Service Manager or IT Expert within P&C/Payroll solutions
• Practical knowledge of payroll systems, Cloud/SaaS integrations, and the Azure/SAP environment
• Strong understanding of ITIL standards, InfoSec principles, and experience in business requirements analysis
• Excellent communication and presentation skills, with the ability to simplify complex technical topics for stakeholders

• Oversee the availability and performance of IT P&C services (Incident, Problem, and Change Management) in line with SLAs and KPIs
• Maintain stable data exchange between local systems and global platforms
• Manage technical relations with external vendors and lead IT projects, including cloud migrations, application upgrades, and hypercare support
• Monitor vulnerabilities, manage access controls, and ensure all documentation meets audit requirements
• Analyze ticket trends to identify recurring issues and drive continuous process improvements
• Technical analysis of business requirements

Employment agency entry number 47

this job offer is intended for people over 18 years of age