Polish Speaking Customer Service for Cybersecurity Company - Work In Greece

Mercier Consultancy specializes in connecting companies with top-tier talent and optimizing outsourcing solutions across various industries including customer service and technology. They provide strategic partnership in growth, focusing on delivering tailored, results-driven approaches.

• Fluency in Polish and English, with excellent communication skills
• Strong customer service focus and problem-solving abilities
• Previous experience in customer service, particularly in technology or cybersecurity, is preferred
• Able to manage multiple inquiries and provide timely solutions in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in cybersecurity and helping clients secure their digital environments
• Familiarity with customer support software and CRM systems is advantageous

• Deliver high-quality customer service in Polish via phone, email, and chat regarding cybersecurity solutions
• Assist customers with product inquiries, technical support, and service navigation
• Resolve customer issues effectively, ensuring prompt and professional responses
• Document all customer interactions accurately in CRM system
• Collaborate with technical teams to provide solutions for complex customer issues
• Gather feedback to help improve products and services
• Stay updated on the latest trends in cybersecurity to provide knowledgeable assistance