ServiceNow Product Lead (CSM)

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

• Experience in the area of process-business analysis, implementation and maintenance of ServiceNow platform
• Background in designing and architecting ServiceNow solutions (e.g., GRC, HAM, SAM, SecOps, CSM)
• Implementation experience based on ITIL and/or SCRUM methodology
• ServiceNow System Administrator certification
• Highly developed communication skills (spoken and written) covering all levels of management and technical and business audiences
• Strong ability to translate business requirements into scalable technical solutions
• Excellent English and Polish language skills - minimum C1
• Ability to work in a team and coordinate activities at different stages of projects
• Proactivity, focus on problem solving and finding improvements
• Willingness to learn and continuously explore new areas
• Highly developed analytical skills
• Willingness to undertake occasional business travel

Nice to have:

• ITIL certification
• Higher education in IT area
• Experience in database design and implementation and management
• Experience in developing applications using databases

• Design high-level product, process, and architectural concepts for areas such as GRC, HAM, SAM, CSM, or other ServiceNow modules
• Recommend best practices in architecture, process design, integration, and ServiceNow platform usage, ensuring scalability and repeatability
• Implementation and maintenance projects of ServiceNow: building and improving the system and processes
• Working closely with customers to identify requirements and analyze them
• Working closely with the Sales and Presales teams to prepare customer offers
• Converting business requirements into technical language
• Preparing and conducting workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers
• Defining the solution architecture using ready-made components and plugins, as well as custom functions, advising customers on the best approach
• Designing, configuring, developing and testing own solutions
• Assessing and preparing appropriate technical documentation and documentation for the customer
• Close cooperation with the internal project team, Presales team
• Technical consulting on the activation, configuration, integration and customization of ServiceNow products using configuration and, if necessary, scripts
• Coaching and mentoring other project team members, sharing best practices ServiceNow practices and knowledge