O365 Support Engineer (with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, serving top global enterprises including 145 Fortune 500 companies.

• 7–10 years of experience with MS Office / M365 / O365.
• Administrative knowledge of M365/O365 technologies.
• Strong communication, presentation, reporting, and servant-leadership skills.
• Problem-solving and conflict-resolution abilities.
• Solid Microsoft Windows skills.
• Proficiency in English and German.

• Run standard operations for M365/O365 services.
• Serve as the main contact for internal and external communications.
• Support M365/O365 usage on Windows and Apple mobile devices.
• Handle incidents, problems, changes, and service requests.
• Perform regular system health checks and align parameter updates.
• Ensure deliverables meet agreed quality standards.
• Work closely with the client on operational alignment.
• Identify and propose automation opportunities.