Czech Speaking Customer Service for IT Support Services - Work In Greece

Mercier Consultancy specializes in connecting companies with top-tier talent and optimizing outsourcing solutions across various industries including customer service and tech. They provide strategic partnership in growth, focusing on delivering tailored, results-driven approaches.

• Fluency in Czech and English, with excellent communication skills
• Strong customer service orientation and problem-solving skills
• Experience in IT support or technical customer service is preferred
• Ability to manage multiple inquiries and work in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Interest in technology and desire to assist customers with IT needs
• Familiarity with customer support software and CRM systems is advantageous

• Provide outstanding customer service in Czech via phone, email, and chat for IT support inquiries
• Troubleshoot technical issues and assist customers with effective solutions
• Document customer interactions and resolutions accurately in CRM system
• Collaborate with technical teams to resolve complex inquiries and provide timely solutions
• Gather customer feedback to help enhance service quality and support processes
• Stay informed about the latest technology trends and support tools