Czech Speaking Customer Service for AI & Technology Company

Mercier Consultancy is a strategic partner specializing in connecting companies with top-tier talent and optimizing outsourcing solutions across various industries including customer service and technology.

• Fluency in Czech and English with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Experience in customer service, particularly in technology or software, is preferred
• Able to handle multiple inquiries and solve issues in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in AI and technology
• Familiarity with customer support software and CRM systems is a plus

• Deliver high-quality customer service in Czech through phone, email, and chat regarding AI and technology inquiries
• Troubleshoot technical issues and provide solutions for customers using products
• Assist customers with understanding product features, functionalities, and usage
• Document all customer interactions accurately in CRM system
• Collaborate with technical teams to resolve complex customer issues effectively
• Collect customer feedback to improve products and services continuously
• Stay informed about the latest trends and advancements in AI and technology