Czech Speaking Customer Service for Cybersecurity Company - Work In Greece

Mercier Consultancy is a strategic partner specializing in connecting companies with top-tier talent and optimizing outsourcing solutions across various industries including customer service and technology.

• Fluency in Czech and English with excellent communication skills
• Strong customer service orientation and problem-solving abilities
• Prior experience in customer service, particularly in technology or cybersecurity, preferred
• Ability to handle multiple inquiries while delivering high standard of service
• Detail-oriented and highly organized
• Genuine interest in cybersecurity and desire to help customers secure their digital environments
• Familiarity with customer support software and CRM systems is an advantage

• Deliver high-quality customer service in Czech through phone, email, and chat regarding cybersecurity inquiries
• Assist customers with product information, troubleshooting, and account management
• Proactively resolve customer complaints and provide effective solutions
• Accurately document all customer interactions and resolutions in CRM system
• Collaborate with technical teams to address complex inquiries and support requests
• Gather customer feedback to improve products and enhance service delivery
• Stay updated on industry trends and developments in cybersecurity