Digital Operations & Service Management Consultant

Infosys Consulting is a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. It is a mid-size consultancy within the scale of Infosys, a top-5 IT brand experiencing rapid growth. The consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to client innovations, cultural diversity, and dedicated training and career paths. The company is committed to fostering an inclusive work culture.

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Nice to have:

• MBA or Master’s degree
• Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
• Demonstrable experience across both Operating Model Design (TOM) and SIAM
• Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
• Experience in large, complex, multi-vendor IT environments
• Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
• Expertise in ITSM and Operating Model governance
• Willingness and ability to travel across client sites within the EMEA region
• Fluent spoken and written English

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

• Opportunity to join a growing Digital Operations & Service Integration practice within Technology Transformation Consulting
• Work on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations
• Collaborate with CIOs and senior technology leaders to redesign digital operating models and integrate complex multi-vendor ecosystems
• Contribute to high-impact transformations across EMEA including AI rollouts, cloud operating model redesign, M&A integration, and modern SIAM implementations
• Collaborate with multidisciplinary experts across consulting and technology
• Opportunity to shape market-leading offerings in CIO advisory
• Industry-leading compensation and benefits
• Top training and development opportunities