KYC - Technical Project Manager

• 5+ years of experience in a Technical Project Manager, Delivery Lead, or similar role leading complex IT projects in enterprise environments, ideally with a strong infrastructure or platform focus.
• Solid background in IT infrastructure and performance engineering, including experience with high-availability, scalable, and mission-critical systems.
• Hands-on understanding of relational databases, ideally MS SQL Server, including performance troubleshooting, query optimization, and capacity considerations.
• Practical experience with event streaming technologies, preferably Apache Kafka, and their role in modern, distributed application architectures.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and their use in deploying and operating large-scale applications.
• Experience working with application and infrastructure monitoring, logging, and APM tools to analyze errors, latency, throughput, and overall system health.
• Proven track record of managing cross-functional technical teams, coordinating multiple stakeholders, and delivering projects on time and within scope.
• Very good command of English, both spoken and written; additional languages are an asset.

Nice to have:

• Previous exposure to Pega-based applications will be considered a strong advantage.

• Lead end-to-end delivery of technical initiatives focused on ensuring the performance, stability, and scalability of business-critical applications.
• Coordinate cross-functional teams of infrastructure, database, and application experts to diagnose, prioritize, and resolve complex performance and reliability issues.
• Define, plan, and manage technical workstreams, including scope, timelines, milestones, risks, and dependencies, ensuring alignment with overall program objectives.
• Drive the analysis of application and infrastructure performance metrics, identify bottlenecks, and oversee the implementation of remediation actions and long-term improvements.
• Implement and govern standards, best practices, and procedures related to performance engineering, capacity management, and operational stability.
• Collaborate closely with architecture, development, operations, and business stakeholders to translate non-functional requirements into actionable technical plans.
• Ensure effective use of monitoring, logging, and error-analysis tools to proactively detect issues and maintain high availability and reliability of the platform.
• Prepare and present clear status reports, risk assessments, and decision proposals to senior stakeholders, ensuring transparency and informed decision-making.