Portuguese Speaking Customer Service for Cloud Services Provider in Greece

Mercier Consultancy is a strategic partner specializing in connecting companies with top-tier talent and optimizing outsourcing solutions. They work across industries including customer service and technology, focusing on tailored, results-driven approaches.

• Fluency in Portuguese and English, with strong communication skills
• Exceptional customer service orientation with a focus on problem-solving
• Prior experience in customer service, particularly in technology or cloud services, is preferred
• Able to manage multiple inquiries and tasks efficiently
• Detail-oriented with excellent organizational abilities
• Genuine interest in cloud technologies and committed to customer satisfaction
• Familiarity with customer support software and CRM systems is a plus

• Deliver exceptional customer service in Portuguese through phone, email, and chat regarding cloud services inquiries
• Assist customers with technical questions, account management, and service usage
• Engage in troubleshooting and resolving customer issues promptly and effectively
• Document all customer interactions accurately in the CRM system
• Collaborate with technical and support teams to ensure timely and accurate resolutions
• Collect feedback from customers to inform service improvements and enhancements
• Stay updated on the latest trends and technologies in cloud services