Portuguese Speaking Customer Service for Data Analytics Company

Mercier Consultancy is a strategic partner specializing in business process outsourcing (BPO) and corporate expansion. They connect companies with top-tier talent and optimize outsourcing solutions across industries including customer service and technology.

• Fluency in Portuguese and English with excellent communication skills
• Strong focus on customer service and problem-solving capabilities
• Experience in customer service, preferably in technology or data analytics
• Ability to manage multiple inquiries and provide timely solutions
• Detail-oriented with strong organizational abilities
• Genuine interest in data analytics and helping customers derive value from data
• Familiarity with customer support software and CRM systems is a plus

• Provide outstanding customer service in Portuguese through phone, email, and chat for data analytics inquiries
• Assist clients with understanding services, product features, and usage
• Troubleshoot technical issues and address customer inquiries promptly
• Document all customer interactions accurately in CRM system
• Collaborate with technical teams to resolve complex customer issues
• Gather feedback from customers to improve service quality and offerings
• Stay informed about industry trends and updates in data analytics