Head of Delivery Team | f/m/d

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity. As part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, it supports millions of internal and external customers with state-of-the-art IT solutions. In October 2022, ET&S S.A. expanded its scope by creating a Business Services unit offering skills in reporting, analysis, actuarial, and input management. The company implements AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address customers' future needs.

• Fluency in English
• Strong practical understanding of the software development lifecycle and delivery mechanics
• Understanding of the insurance industry, including core processes, products, sales channels, and business models
• Proven experience in leading development or delivery teams with direct accountability for meeting deadlines
• Experience working in digital/online sales environments (e-commerce, self-service platforms, customer-facing digital journeys) is a strong advantage
• Ability to work under pressure and manage conflicting priorities
• Strong ownership mindset and proactive communication style
• Excellent communication and stakeholder management skills with a service-oriented approach
• Ability to independently manage topics without close supervision
• Strong prioritization and risk management skills
• Demonstrated success in leading delivery teams focusing on collaboration, accountability, and continuous improvement
• Experience managing and developing cross-country teams fostering a collaborative and performance-driven work environment

Nice to have:

• German language skills

• Taking full accountability for the delivery of projects and features executed by the development team
• Ensuring business requirements related to online and direct sales channels are translated into working digital solutions
• Actively managing priorities, risks, dependencies, and bottlenecks across the development lifecycle
• Removing delivery obstacles and resolving cross-functional challenges impacting timelines or quality
• Working closely with other teams and stakeholders to ensure smooth execution
• Monitoring progress and ensuring delivery commitments are met within agreed timelines and scope
• Proactively identifying risks and communicating issues early with mitigation plans
• Maintaining strong understanding of development processes (environments, releases, dependencies, CI/CD, testing flows)
• Operating effectively in an environment with high expectations
• Supporting team members in achieving delivery goals while prioritizing project outcomes when trade-offs are required
• Fostering a collaborative, performance-driven, and ownership-oriented culture within the team
• Promoting the use of standard tools, frameworks, and best practices
• Supporting resource planning to ensure availability of the right skills across the project portfolio
• Leading and developing team members, supporting professional growth and development through continuous learning, knowledge sharing, coaching, and cross-location collaboration
• Occasional travels expected; role based in Warsaw

• Medical package and sports card with numerous sports sections
• Flexible working hours and possibility of remote working
• Confidential employee assistant program
• In-office gaming room and dog-friendly office in Warsaw
• Workshops, training courses, hackathons, meetups, digital learning platforms, and language courses
• Participation in CSR activities
• Company-wide bike races, soccer matches, film marathons, and team-building activities
• Sharing costs of sports activities, foreign language classes, and professional training & courses
• Private medical care
• Life insurance
• Remote work opportunities
• Integration events
• Employee referral program
• Charity initiatives

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