Support Engineer

TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas, with an office in Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform used by thousands of customers in 50+ countries, helping global brands launch holistic loyalty programs combining technology, data analytics, and strategy consultation.

• 3+ years in Technical Support Engineering, Integration Engineering, or a similar high-touch technical role.
• Proven experience troubleshooting complex data flows between multiple SaaS platforms (ERPs, CRMs, eCommerce engines).
• Expert-level understanding of RESTful APIs, webhooks, and HTTP protocols.
• Hands-on proficiency in JavaScript, HTML, and CSS for front-end troubleshooting.
• Solid SQL skills for data validation.
• Experience with Python or script-based automation is a significant plus.
• Expert use of Postman, Browser DevTools, and log analysis software (e.g., Datadog, Kibana, Splunk).
• Ability to work during US and/or Asian business hours.

• Serve as the technical backbone for global enterprise clients.
• Ensure seamless connection across various enterprise tech stacks including eCommerce platforms (e.g., Shopify), ERPs (e.g., NetSuite), CRMs (e.g., Salesforce), and Support suites (e.g., Zendesk).
• Dive into complex API logs and troubleshoot multi-step data synchronizations.
• Ensure loyalty logic persists across every touchpoint of a client’s digital ecosystem.

• Sport subscription
• Training budget
• Private healthcare

This role requires working during US and/or Asian business hours.