IT Support Engineer - 2nd Level (all genders) with excellent English skills

DEVnet High Performance Solutions is an international company with 150 experts across four locations, specializing in developing data-driven solutions using technology and analytics. The team is multicultural and distributed, focusing on sustainable solutions for a data-driven world.

• Engineering degree in information technology, computer science, or related field
• 5+ years experience in L2/L3 support
• Solid experience with Windows Server administration and MSSQL databases
• Experience with MS Excel, VBA, and Azure DevOps
• Ability to build scripts and automated solutions using PowerShell
• Excellent written and oral English communication skills (minimum B2 level)
• Strong troubleshooting and problem-solving skills, including reading application log files
• Basic knowledge of ITIL principles and service management procedures
• Professional approach with commitment to delivering results on time and within quality standards
• Team player mindset with ability to collaborate in a multicultural, distributed environment

• Ensure effective operation, maintenance, and support of a 3rd party software-based business application within agreed SLA at customer sites
• Manage and troubleshoot applications running on Windows server environments
• Run applications, monitor system performance and health, and perform housekeeping sessions
• Capture and document customer-specific requirements
• Carry out software deployments
• Identify and resolve causes of recurring errors
• Maintain a knowledge base for issues
• Provide logs and audit trails for security monitoring
• Resolve security-related incidents

• Secure job in a financially stable and independent company
• Informal and open work environment with various nationalities
• Individual guidance and professional mentoring
• Dedicated international team with a familiar atmosphere
• Emphasis on teamwork, creativity, and personal responsibility
• Internal and external training opportunities with individual development budget
• Training in Nonviolent Communication
• Attractive salary (9,000-13,000 PLN) and benefits including private medical care, health insurance, and sport cards
• Profit-sharing model
• Hybrid work model (4 days remote, 1 day in modern, centrally located office)
• Regular team and company events in Poland and Germany