Network Operations Center Lead

You will join an SRE-aligned operations team responsible for keeping a mission-critical, global cloud platform reliable, performant, and secure. The project focuses on 24/7 cloud operations, proactive monitoring, incident response, and continuous improvement of observability coverage across multi-region GCP environments. You will work closely with SRE, Cloud Engineering, and development teams to maintain high availability, support business continuity, and drive operational excellence.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• 3–5 years of experience in a NOC, operations, or cloud infrastructure support role.
• Strong understanding of cloud platforms and core services (AWS / Azure / GCP), with hands-on exposure to production operations.
• Familiarity with container orchestration (Kubernetes / GKE) and CI/CD pipelines.
• Experience with monitoring and logging tools such as Datadog, Dynatrace, Prometheus, Grafana, ELK, CloudWatch, Splunk, Sumo Logic, New Relic (or equivalents).
• Proficiency in Linux/Unix environments.
• Basic scripting/automation skills (Python, Bash, PowerShell) and/or Infrastructure-as-Code exposure (Terraform).
• Strong communication, documentation, and incident management skills; able to collaborate effectively across engineering teams.

• Monitor GCP cloud infrastructure across multiple regions using advanced observability tooling; identify monitoring gaps and implement improvements to increase coverage.
• Respond to alerts and incidents in real time; gather supporting data for root cause analysis and escalate when required.
• Investigate logs, APM traces, dashboards, and monitors to assess broader/tangential impact and provide incident forensics.
• Troubleshoot issues related to cloud networking, containers, storage, APIs, and service reliability.
• Create, maintain, and improve troubleshooting guides (TSGs), incident response procedures, runbooks, and operational documentation.
• Provide leadership and mentorship to NOC engineers; help set operational standards and best practices.
• Collaborate with SRE, Cloud Engineering, and development teams to resolve complex infrastructure and reliability issues.
• Perform routine health checks across the cloud environment and ensure readiness for high availability.
• Monitor observability platform spend and recommend optimization actions where appropriate.
• Evaluate private beta/beta releases of observability tooling; summarize findings and advise on adoption.
• Perform routine patching and upgrades of observability agents across the platform.
• Contribute changes to a source repository (e.g., runbooks, configs, automation, monitoring-as-code).
• Ensure compliance with SLAs, security policies, and operational standards.
• Participate in a 24/7 on-call rotation and support disaster recovery and business continuity activities.
• Analyze performance metrics and recommend opportunities for optimization and automation.

• Hybrid work model combining office & remote work
• Attractively located office with collaboration spaces
• Onsite parking space for employees
• Referral program with financial bonus
• Life Insurance
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
• Access to internal Learning Platform with multiple trainings oriented for professional growth
• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Working environment promoting diversity and inclusion
• Private medical care - Platinum Package

Must possess a legal work permit in Poland