Operator/Operatorka Help Desk

We are part of hiberus - one of the leading technology companies in Spain with a presence in over 14 countries, employing over 3,000 specialists and serving Clients all over the world.

We are professionals who have many years of experience in areas such as: IT, BI, project and enterprise management. We are characterized by high quality and efficiency of implemented projects by properly matching the candidate to the profile of the sought position and the organizational culture prevailing in the company. We currently cooperate with prestigious institutions in the areas of banking, finance, insurance, pharmacy, health care and tourism, both in Poland and abroad.

Partnership, reliability and transparency - these are the values that guide us in all our activities.

• minimum 2 years of experience in a similar role, preferably in an international corporation and/or a large organization with over 100 employees
• knowledge of Active Directory
• higher education degree in IT or a related field
• knowledge of MS Windows systems (installation, configuration, and daily use)
• knowledge of MS Office applications (installation, configuration, and daily use)
• basic knowledge of computer networks
• understanding of VPN-related concepts
• communicative level of English
• strong communication skills and the ability to build positive relationships with internal clients
• willingness to work in shifts
• experience in providing remote support to end users

• managing basic user access to IT systems and resources
• reporting hardware, software, and telecommunication system failures to external service providers
• upgrading and configuring IT and telecommunication equipment
• installing and configuring operating systems and user software
• providing first-line IT and technical support to end users
• registering and classifying incoming tickets and assigning appropriate priorities
• participating in the diagnosis, inventory management, and distribution of IT equipment
• handling support requests in a timely manner
• identifying and implementing the most effective and efficient solutions to technical issues

• Multisport card
• Private medical care