IT Service Owner

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe. The role involves working closely with diverse controls, governance processes, and technology experts.

• 5+ years of experience in IT Service Management, Infrastructure/Software Support, or Project Management
• Strong knowledge of ITIL methodologies (SLM, Service Continuity, Information Security, Change Management)
• Good understanding of IT infrastructure, architecture, and risk management
• Proven experience in IT control, governance, and compliance
• Ability to build strong stakeholder relationships and lead conversations with senior leadership
• Strong knowledge of Windows, Linux, or databases (Oracle)
• Excellent communication skills in English

Nice to have:

• Communicative German and/or French
• Certifications: ITIL v4, PRINCE2/PMP, Network or other IT-related certifications

• Maintain effective control of end-to-end applications, services, and infrastructure
• Ensure successful operation and continuous improvement of services
• Adhere to governance processes and ensure compliance with IT controls and FIM requirements
• Proactively plan service requirements (e.g., evergreening, capacity upgrades, vulnerability management)
• Manage delivery and execution of IT control tasks within timelines
• Act as a contact or escalation point for service-related requests
• Collaborate with cross-functional teams (Service Owners, Risk & Control Officers, Cyber Security, etc.)
• Regularly review inventory tools to maintain accurate service and application information
• Stay updated on IT control and governance requirements and share knowledge with colleagues

• Flexible cooperation model (B2B, employment contract, etc.)
• Hybrid work setup with remote days available and 2 days a week from the office in Kraków
• Collaborative team culture with experienced professionals
• Continuous development with access to training platforms and growth opportunities
• Comprehensive benefits including Interpolska Health Care, Multisport card, Warta Insurance
• High quality equipment including laptop and essential software
• Sport subscription
• Private healthcare
• Life insurance
• Training budget
• Small teams
• Free coffee and snacks
• In-house trainings
• Modern office
• No dress code