Scrum Master / Team Coach IT Manufacturing Projects

Helprise is a fast-growing outsourcing and consultancy firm providing talent, know-how, and solutions for business process execution. The role supports an international team in the IT Operations department delivering complex IT manufacturing projects.

Required Skills & Competencies:

• Minimum first-level Scrum Master certification (e.g., CSM, PSM I, PMI-ACP).
• Advanced facilitation and coaching capabilities.
• Strong command of Agile frameworks and tools, including Kanban, Design Thinking, and team metrics.
• Excellent verbal and written communication skills in English (working language).
• Ability to resolve conflicts and foster effective collaboration across distributed teams.

Experience Requirements:

• Minimum 5 years of experience as a Scrum Master.
• At least 2 years in a Scaled Agile environment (preferably SAFe).
• Minimum 1 year of hands-on experience in IT manufacturing / IT Operations projects.

• Lead and facilitate Agile ceremonies across multiple teams: Sprint Planning, Daily Standups, Reviews, and Retrospectives.
• Coach team members in SAFe 6.0 practices and foster a culture of continuous improvement.
• Support cross-team coordination and alignment with business and organizational goals.
• Collaborate with Product Owners to ensure effective backlog management and product value maximization.
• Identify and remove impediments that block team progress, working across departments if necessary.
• Use Agile tools (e.g., JIRA, Confluence, Miro) and metrics to track performance and drive data-informed improvements.
• Actively contribute to risk management processes, ensuring early identification and mitigation of issues.
• Promote servant leadership and a culture of psychological safety and open communication.
• Champion organization-wide Agile maturity through continuous learning and coaching.