Atlassian Developer

Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation. Headquartered in Poland, it operates development centers across multiple countries and offers end-to-end IT services including custom software development, API integration, system architecture, legacy modernization, and long-term support. The company leverages AI, Machine Learning, Data Science, Big Data, and Visual Technologies to create intelligent, scalable, and secure digital products. Andersen has a team of 3,700+ experts and has delivered over 1,000 projects across various industries such as Healthcare, FinTech, Logistics, Automotive, Manufacturing, E-commerce, and Multimedia & Entertainment.

Must-haves:

• Experience as an Atlassian developer (or Java Developer with knowledge of Atlassian) for 4+ years.
• Experience administering and developing within the Atlassian ecosystem.
• Experience with hands-on work in Jira Service Management (requests, SLAs, automation, Assets).
• Experience designing and implementing complex workflows, automations, and integrations.
• Experience working in regulated or compliance-driven environments.
• Experience gathering requirements and translating them into scalable technical solutions.
• Expertise in Jira Service Management, Jira Software, Confluence, and Assets.
• Strong architectural thinking and ability to design scalable, maintainable solutions.
• Strong understanding of service management principles and workflow design.
• Ability to balance hands-on delivery with strategic planning.
• Proven ownership, follow-through, and accountability.

Nice-to-haves:

• Experience acting as a platform SME or technical lead.
• Knowledge in leveraging AI features within Atlassian, including building AI Rovo Agents and implementing intelligent automations.
• Experience with Atlassian Forge, REST APIs, or ScriptRunner.
• Experience architecting enterprise service management solutions.
• Experience leading or influencing platform strategy and governance.

• Designing, developing, and maintaining scalable Atlassian solutions across Jira Service Management, Jira Software, Confluence, and Assets.
• Acting as the Atlassian platform architect, ensuring best practices for performance, security, scalability, and maintainability.
• Leading platform architecture decisions, documenting standards, patterns, and guardrails.
• Building and optimizing workflows, automations, SLAs, request types, forms, queues, and ITSM processes.
• Implementing and supporting integrations with third-party systems (e.g., identity providers, asset, monitoring, and HR systems).
• Leveraging AI-driven capabilities (including Rovo Agents) to enhance automation, insights, and decision-making.
• Using scripting and APIs (Forge, REST, Groovy/ScriptRunner) to improve efficiency and reduce manual effort.
• Translating business needs into intuitive, user-centered technical solutions in close partnership with stakeholders.
• Architecting and improving Jira Service Management capabilities (incident, request, problem, change, CMDB, assets).
• Improving service ownership, visibility, reporting, and dashboards.
• Acting as the primary Atlassian SME and escalation point for complex platform issues.