Polish Speaking Customer Service for Cybersecurity Company - Work In Greece

Mercier Consultancy Global is the premium division of Mercier Consultancy, dedicated to delivering world-class recruitment and consulting solutions across the healthcare and BPO industries worldwide.

• Fluency in Polish (both written and spoken) is essential; proficiency in English is an advantage.
• Experience in customer service, preferably in the technology or cybersecurity sector.
• Strong communication skills and the ability to convey complex technical concepts clearly.
• Excellent problem-solving skills and the capacity to manage inquiries efficiently.
• Aptitude for working in a fast-paced environment with a focus on customer satisfaction.
• Familiarity with CRM software and technical troubleshooting practices.
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required.

• Manage customer inquiries regarding cybersecurity products and services via phone, email, and chat in Polish.
• Provide detailed information regarding product features, pricing, and implementation processes.
• Assist customers with troubleshooting and resolving technical issues related to cybersecurity solutions.
• Document all interactions accurately in the CRM system for effective service tracking.
• Collaborate with technical teams to ensure customer needs and concerns are addressed promptly.
• Stay informed about the latest developments in cybersecurity to offer relevant support and guidance.
• Promote customer satisfaction through exceptional service and proactive communication.