Operations Lead (Digital Systems) - Remote (Contractor)

Shae Group is a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. The company is AI-first, outcome-obsessed, automation-heavy, and scales through tight systems, high standards, and radical transparency. They adopt AI across strategy, operations, marketing, product, and client experience.

Must-have qualifications:

• Minimum 2+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes.
• Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.
• Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication.
• Advanced experience using GHL (GoHighLevel) CRM.

Nice-to-have:

• Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow.
• Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.
• Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
• Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
• Ensure every new funnel, program or product integrates cleanly into the architecture (intake → design → test → launch → hypercare).
• Build a high-performing operations organization (RevOps, ServiceOps, Data, Automation).

• Independent Contractor status only.
• Location preference: Philippines; South East Asia; Poland; Romania; Ukraine.