Senior Design Researcher - User Science

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Their platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company operates globally with 1200+ colleagues in 75+ countries, primarily remote-based, and is founder led, profitable, and growing.

• Exceptional academic track record from high school and university.
• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Engineering, or a related field, or a compelling alternative path.
• Deep research expertise in qualitative and quantitative user research methodologies, including user interviews, usability testing, A/B testing, surveys, and data analysis, with exceptional depth in either qualitative or quantitative skills.
• Strong technical curiosity and alignment with open-source culture, with ability to engage deeply with technical subjects and stakeholders.
• Proficiency in visual design and/or information design to translate complex data or ideas into strong, convincing visuals.
• Talent for storytelling and collaboration to craft narratives that explain research findings effectively.
• Meticulous organization and archivist skills to transform scattered findings into cohesive knowledge systems.
• Robust portfolio showcasing user research and/or design projects influencing product design, strategy, or organizational change.

• Conduct user research to develop user insights in diverse formats and champion user needs across product areas.
• Share research findings concisely and skillfully with different teams using well-matched presentations and clear documentation.
• Promote and shape a data-informed culture by working closely with process, product, and engineering teams to integrate user research into decision-making.
• Build research scalability and interoperability by owning research operations infrastructure and making methodologies accessible, actionable, and repeatable.
• Foster a learning culture by contributing to the evolving definition of User Science through user-centered training, resource development, and outreach.

Canonical is an equal opportunity employer committed to a workplace free from discrimination. Applications are given fair consideration regardless of identity.